Orders in to the UK should note that there may be an additional waiting time of 1-4 weeks due to customs and/or transport delays where you item is coming from outside of the UK. HHS are unable to change this process, however we can check on your parcel status where your item is being imported. We aim to update you throughout your order will send updates at important intervals, but if you need any extra reassurance you’re welcome to contact us.
This is the current status for the foreseeable future unless there are any updates from the UK government.
Please note that overseas Covid restrictions are still impacting our supplier delivery times.
Suppliers with noted delays over 28 days for some items: Christ Lamfelle / FRA
AnPost, our national service provider, state: Due to the COVID-19 pandemic you may experience delays up to 3 days in deliveries while the public health measures are in place. Please note signatures are not requested due to Covid restrictions.
2-3 working days with tracking, no insurance
- Upto 10kg €5.95 or free on orders of €70 & above
- +10-20kg €15.00
1 – 2 working days with tracking, signature & insurance
- Upto 500g €8.50
- 1-2kg €13.00
- +2-5kg €15.00
- +5-10kg €17.00
- +10-20kg €20.00
Please note if you select standard delivery there is no insurance included on your purchased item(s), however for deliveries within UK & Ireland tracking will be included.
Holistic Horse Company will not be held responsible for refund or replacement for items that go missing, however, we will provide proof of postage on request.
Registered items will be insured up to the value of €350 within Ireland, €150 within Europe and up to €100 Internationally. You will be issued a tracking number when your item is posted, which you can check online 24/7. In the case of a missing or lost item, we will issue a replacement.
All orders within Ireland & the UK of €70 or more are eligible to opt for free standard delivery. This does not include insurance, however, it does include tracking.
Next Day Delivery
Please contact us first if same day collection or next day delivery is required (only available to orders before 1pm in ROI)
International Delivery & Customs
Please note that product pricing for international delivery **excluding the UK** does not include VAT and duty will be payable on delivery charged at the local rate.
As of 11/06/2021 all orders to the UK have pre-paid VAT & duty and are not subject to further charges. Orders received before this date will still be subject to VAT & duty payments through customs.
Where items are in stock, orders will be dispatched within 1-2 days using An Post or Courier, normally received the next day within the Republic of Ireland, usually, delivery lead time is within 24 hours of dispatch. Where goods are subject to an order, we will endeavour to contact you immediately on receipt of the order informing you of the expected replenishment date for any goods ordered. Goods to the UK may require to be shipped via our Ireland store and therefore may take longer.
For all registered deliveries, it must be noted that a signature is required by the courier company at the delivery address in order for the goods to be handed over. If you are unable to receive your order at your usual address, please state an alternative location for the courier company to send the goods and arrange for someone to sign for the delivery on your behalf. If there is no one to sign for the delivery, then the courier company may charge for a second delivery.
In certain cases, the stated rates below for shipping will not apply, for example, where the items ordered are heavy, oversized or of an unusual shape. Where this occurs, we will make every effort to inform you that it is not possible to ship the order for the cost shown and advise you of the adjusted rate of delivery. At this point, you are entitled to cancel the order.